Call centre worker 'changed man's identity'

A bank customer who criticised a call centre worker later found his bank account frozen and his identity changed to that of a Ugandan divorcee.

happened after carpenter George Bates, 23, gave an Abbey operator a low rating in a post-call survey.

He also found his overdraft withdrawn and direct debits cancelled - landing him with £60 of charges.

'This arrogant operator obviously decided to change all my details in revenge,' said Mr Bates, of Bristol. 'I was terrified I'd never have my money back.'

Abbey cancelled the fines and apologised.